Order, Payment & Shipping Information
- Payment Methods
- Shipping Costs
- Shipping & Delivery Options
- Returns Policy
1. Payment Methods:
Israel Military Products accepts the following payment methods:
- Credit Card
You can pay by credit card through our PayPal portal. All major credit cards are accepted, including:
- American Express
- International Bank Transfer and Personal Check
We also accept checks and bank transfers denominated in US dollars and issued by your bank or by a Post Office. Please note, we charge a $20 processing fee for this service, which you will need to add to your check/bank transfer over and above the order total.
PayPal is the global leader in online payment solutions with 40 million account members. PayPal enables individuals with an email address to send payments online. To get to our account in PayPal just click on the PayPal icon on our website and it will take you straight to our account.
- Pay by Phone (COD)
If you [refer to pay by phone send us an e-mail with your order information and call us. You will be able to give us your CC information by phone only. We will complete your order if necessary by phone, and take your payment details directly. Please ensure you have your credit card details available before calling us.
2. Shipping Costs:
Shipping Cost for all items worldwide (standard registered airmail shipping) is calculated at 25% of the order total, with a minimum of $12. For certain products two or more of each item qualifies for a reduced shipping amount. This information is displayed on the Product Details page for each item.
Expedited Express Mail Shipping is available at an additional $25 per order. On checkout, you can select between regular shipping or expedited.
From time to time we run promotions that give free shipping on certain items. Should this be the case, shipping costs will be calculated on the order total LESS the promotional product item cost.
- Most of our items are held in stock and can be shipped immediately once payment has been cleared. Items which are not held in stock will typically be shipped within 7 days.
- Customers will be updated regularly by email regarding exact shipping date and tracking number.
- We offer two shipping methods. Please select the method that is most suitable for you according to your delivery requirements and budget.
- Shipping times:
- Registered Air Mail:
10 - 30 days from time of shipping
- Expedited Shipping via Express Mail Service :
5 - 7 days from time of shipping.
- Fed-Ex/UPS : 2-3 days from date of shipping.
- Please be aware that the moment the package leaves our premises, it could be subject to some delays caused by customs, carrier delays, etc.
- Please note that we ship to overseas, and delays such as above might occur. We thank you in advance for your patience and understanding.
- In most cases our products will not be subject to customs duties. Any customs or excise duties charged by the receiving country will be at the customer's expense.
- In case we don't have part of your order in stock, we will typically wait until all items are available, and consolidate your order into one delivery. Please notify us if you would like your order sent in two parts. The shipping costs for the second delivery to make up your order will be borne by Israel Military.
4. Shipping & Delivery Options
- Registered Air Mail:
- Delivery time is about 2-3 weeks after shipping and up to 30 days.
- This includes a tracking number for convenience of tracking your order.
- You will receive a notification of delivery from your local postal authority. A signature and identification will be required for collection.
- In case of lost package we will apply the Postal Office Authorities for details and check up.
- Most items are shipped this way, unless the Express Mail options are selected on checkout.
- Express Mail Service :
- Delivery time is 5-7 business days .
- Deliveries are door-to-door
- Kindly select this option if delivery time is critical to you.
- EMS prices will be calculated on checkout (25% of order total plus $25 per order).
- Delivery time is 2-3 business days after shipping .
- Delivery is door to door.
- Please select this shipping option if receiving goods is urgent to you.
- Extra price will be added to basic shipping cost (25% of order total).
- Please note that handling and shipping might take up to 14 business days and it is a matter of availability.
5. Returns Policy
- You may return an item sold by IsraelMilitary.com within 14 days of delivery for a refund.
- Notice of intention to return an item for refund must be made in writing via our Contact Page, before the item is returned. We will supply you with a physical return address.
- Returns for refund must be made to the address we supply, at your own cost and risk, unless the goods were supplied faulty or damaged.
- Items returned for refund must be returned undamaged, unworn, and in their original packaging.
- On receipt of the returned items, we will inspect the items, and credit your account less the original shipping fees. All efforts will be made to credit your account as soon as possible.
- If your order arrives damaged or defective, kindly notify us by email within 10 days of receipt of order. We will request you to return the item and ship you a replacement at our expense.
- If you receive an incorrect item, kindly notify us by email within 10 days of receipt. We will request you to return the item and re-ship the correct item at our expense.
- To exchange an item for a bigger or smaller size, please notify us in advance before shipping back the item for a new size. In such cases the shipping cost for the returned goods will be covered by the customer.
- In the event you want to change any detail of your order before dispatch, please contact us by e-mail or by phone.
- Please note, for items returned for refund, we reserve the right to charge a small restocking fee.
- You can track your order progress by logging into your Account. Order & Billing History is displayed at the bottom of the page, and your order status will appear in the table.
- In case your order has not arrived, we request that you wait 30 days from time of order, in order to give a chance to the Mail Authorities. After 30 days please let us know if your order has not arrived.
- Please see our Liabilities clause for further information.
In case you need further assistance or answers - please feel free to contact us via our web page or by email.